This is a little known feature in Windows – even a lot of Information Technicians are not aware of this. The Windows Steps Recorder can provide your IT person with a detailed list of everything you did up to and including the when your issue began.
This is a pretty amazing feature! The Steps Recorder will pack the recorded steps in a handy little zip file that you can then e-mail to your technician, who can then open it and hopefully be able to pinpoint exactly where things started to go south, which in turn, will aid them in resolving your issue quickly.
Steps Recorder is only available in Windows 10, Windows 8 (including Windows 8.1), Windows 7, and Windows Server 2008.
Steps Recorder is available from the Start menu in Windows 10 and the Apps Screen in Windows 8. You can also start Steps Recorder in Windows 10 and Windows 8 with the command from below.
In Windows 7, Problem Steps Recorder, the tool’s official name in that version of Windows, can be accessed most easily by executing the following command from the Start menu or Run dialog box:
Steps Recorder is not available as a shortcut in the Start Menu in Windows 7.
Note: The recording made by PSR is in MHTML format which is viewable in Internet Explorer 5 and later in any Windows operating system.
To open the file, first open Internet Explorer and then use the Ctrl+O keyboard shortcut to open the recording.
You should know before you use it that it will NOT record any password. So if you have to open a file with a password, you can safely record the steps. Your IT person will not be able to obtain your password from the Steps Recorder.