I have had two very nasty experiences with the Dell Company, one in which every part had to be replaced in my brand new computer and another when the same thing occurred and they replaced my computer but would refused to give me a computer with the same operating system as the one I had originally purchased. A friend of mine purchased a computer from Dell and was promised (I was on the phone line and heard) that her computer would be shipped with the software to downgrade to Windows XP from Windows Vista, but only if she purchased the most expensive version of Windows Vista in the first place. Once the computer arrived of course, no such software was enclosed and when Dell was contacted they denied telling us we would receive the software to downgrade.
Well apparently the Dell company has seen the error of its ways regarding its business practices as they will be paying $3.35 billion to 46 U.S. states as a result of a settlement agreement following allegations that they used deceptive practices to sell its products. States had started investigating after many complaints were received.
I thought this was relevant and important enough to include in my blog. Customers are eligible for restitution if they purchased a Dell product between April 1, 2005 and April 13, 2009 and have a complaint covered by the above agreement.
The deadline for filing claims is April 13, 2009. To find out if your state is a part of this settlement agreement and for information on filing a claim within the ninety day deadline, contact the office of your State’s Attorney General.
Tags: agreement, allegations, Attorney General, claims, computer, customer serice, deadline, Dell Computers, filing, settlement, Vista, XP