I haven’t written a post in a couple of days and I apologize. I have been very busy and by the time I can sit down to write a post I have just been too stressed out and tired to do it.
I am still in Dell Hell. Good old Manish decided that it was finally time to replace my computer because the problem is continuing. The only problem is that I purchased a Dell computer with a Windows XP operating system and he has sent me a Dell computer with a Vista operating system. The computer he sent me also has a modem in it and I don’t need a modem. Of course Manish’s solution is “well then take it out.” Such fine customer service I doubt you could find anyplace else. I was promised that someone from the corporate offices would call me in twenty four to forty-eight hours, but the only person I have heard from is Manish. I think I must have done something horrible in a previous life and this is my punishment…Dell Hell!
So I still have a computer that doesn’t work and a new computer with a different operating system that I will have to pay someone another four hundred dollars to do a clean install, add all my programs and customizations and Dell thinks that is perfectly acceptable customer service.
Manish did tell me that I could go out and purchase Windows XP and install it on the computer he sent me, but then told me that it would void the warranty if I did that. Wow…and that warranty has been such a Godsend too!
I will keep you all posted. Right about now I would like to urge each every person who reads this to never purchase a Dell computer. I know that I never will!
Tags: computer, Dell Hell, Window Vista, Windows XP
Nice writing style. I look forward to reading more in the future.
Carol,
Installing XP on any computer does NOT void the warranty. The Magnuson-Moss act prevents this. You can write your own OS and install it on the new computer. Dell will NOT support OS issues, but they MUST honor the warranty on the hardware.
Basically if a hardware component dies they fix it within the warranty period. If you can’t get programs to open, work correctly, etc it’s on you to figure out.
This can, however, get complicated. If you install another OS besides what Dell provided as there may be driver issues between the OS and the hardware. Drivers fall under software, and as a result Dell is not responsible if hardware does not work in this case.
Dell may also make you jump through additional hoops to get support. They may only help with hardware issues if you install the original OS. The reasoning behind this is basically driver related.