I haven’t written a post in a couple of days and I apologize. I have been very busy and by the time I can sit down to write a post I have just been too stressed out and tired to do it.
I am still in Dell Hell. Good old Manish decided that it was finally time to replace my computer because the problem is continuing. The only problem is that I purchased a Dell computer with a Windows XP operating system and he has sent me a Dell computer with a Vista operating system. The computer he sent me also has a modem in it and I don’t need a modem. Of course Manish’s solution is “well then take it out.” Such fine customer service I doubt you could find anyplace else. I was promised that someone from the corporate offices would call me in twenty four to forty-eight hours, but the only person I have heard from is Manish. I think I must have done something horrible in a previous life and this is my punishment…Dell Hell!
So I still have a computer that doesn’t work and a new computer with a different operating system that I will have to pay someone another four hundred dollars to do a clean install, add all my programs and customizations and Dell thinks that is perfectly acceptable customer service.
Manish did tell me that I could go out and purchase Windows XP and install it on the computer he sent me, but then told me that it would void the warranty if I did that. Wow…and that warranty has been such a Godsend too!
I will keep you all posted. Right about now I would like to urge each every person who reads this to never purchase a Dell computer. I know that I never will!